Susan Custard

Susan Custard

As both a senior human resources manager and consultant, Susan has a proven track record of successfully partnering with managers and staff in the creation and delivery of innovative, client-centric and cost-effective human resource programs. Susan brings a diverse and well-rounded set of experiences to her practice, leveraging a well-developed strategic sense with the unique ability to balance short-term priorities against long-term organizational goals and objectives. Susan is highly experienced and successful in the identification and utilization of HR best business practices to achieve both strategic alignment and operational excellence. Recognized as an outstanding researcher and analyst, with outstanding accomplishments in project management, Susan has extensive experience in HR functional re-engineering to improve service, eliminate redundancy, and reduce costs.

Susan is a highly sought after professional speaker, and writer, recognized for her ability to negotiate and persuade effectively at all levels. Susan’s expertise and work ethic have been recognized through four Quality Step Increases, outstanding performance awards, and peer and industry recognition. Susan was recognized by the Office of Personnel Management for the creation and execution of a strategically-focused recruitment program that aligned with business requirements and diversity. She was commended by the Secretary of the Navy for excellence in HR program management, and by the Secretary of the Interior (DOI) for excellence in HR automation innovation. Susan also received the Distinguished Career Service Award for her HR contributions across her outstanding career.

Susan is the author of the following books:

  • “Managing the Maze – Your Guide to Position Management and Position Classification”
  • “Managing the Maze – Your Senior Executive Service Application
  • “Managing the Maze – Your Guide to Position Management”

You can visit her website here.

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