Susan Custard

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Susan Custard is known for her solutions-based approach to human capital management challenges. As a Senior Human Resources Manager and Consultant, Susan has a proven track record of successfully partnering with managers and HCM staff in the creation and delivery of innovative, client-centric and cost-effective programs. Susan brings a diverse and well-rounded set of experiences to her practice and has long been recognized as a key strategic partner with agency business lines, providing matrixed solutions. With a well-developed strategic sense and unique ability to balance short-term priorities against long-term organizational goals and objectives, Susan is the preferred choice as Human Resources Consultant. She is highly experienced in the identification and utilization of HCM best business practices to achieve strategic alignment and operational excellence.

Recognized as an outstanding researcher and analyst, with exceptional accomplishments in project management, Susan has extensive experience in HCM functional re-engineering to improve service, eliminate redundancy, and reduce costs.

As a professional speaker and writer, Susan is highly sought after for her communication abilities, including her talents in negotiating and influencing at all levels.

Susan has been recognized continuously throughout her Federal career: four Quality Step Increases, outstanding performance awards, and peer recognition. Susan received recognition from the Office of Personnel Management for creation and execution of a strategically-focused recruitment program aligned with business requirements and diversity. She received the Bonneville Power Administration’s Administrator’s Award for leading diversity outreach, was commended by the Secretary of the Navy for excellence in HR program management, and by the Secretary of the Interior for excellence in HR automation innovation. Susan received the Distinguished Career Service Award for her HCM contributions across her outstanding career.

You can visit her website here.